Client Engagement Specialist

Job title: Client Engagement Specialist

The Role You'll Play

• Lead strategic retention conversations to save high-value accounts at risk of cancellation
• Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions that stick
• Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through
• Translate product and industry knowledge into high-impact recommendations that reinforce value
• Manage interactions and outcomes in Salesforce, using data to spot trends and improve strategy
• Hit (and exceed) retention goals while staying calm, focused, and customer-centered under pressure

Experience You Bring

• 1–3 years in a SaaS sales, retention or account management role with a proven track record of success
• Strong communicator and problem solver who can adapt fast and navigate tough conversations
• Confident discussing technical concepts like APIs or integrations with clarity
• Naturally data-driven, with solid forecasting and decision-making skills
• Skilled in cross-functional teamwork and keeping things moving without losing momentum
• Passion for fitness and wellness, or experience in the space, is a plus

Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of our compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $51,000 to $60,000. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.

Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.