Client Enablement Billing Specialist

About the Role

NeoGenomics is seeking a Field-Based Client Enablement Billing Specialist to partner with the Sales team and high-revenue clients to reduce denials and improve cash collections. You will identify and resolve client-side issues driving insurance denials—such as missing diagnosis codes, incomplete documentation, or lack of prior authorization—and deliver education to improve billing readiness and revenue integrity. This client-facing, field-based role involves regular virtual meetings and travel to client sites. What You'll Do

• Collaborate with Sales, Client Services, and Revenue Cycle teams to assess and improve client billing readiness and reduce denial risks.

• Conduct root-cause analysis of client-triggered denials (e.g., incorrect or missing ICD-10 codes, incomplete documentation, or failure to obtain prior authorization).

• Educate staff on payer requirements, documentation protocols, and billing workflows for high-revenue clients.

• Serve as a subject matter expert on billing-related denials and the financial impact of non-compliant order submissions.

• Provide onboarding support for new clients to ensure correct documentation practices from day one.

• Develop and deliver training sessions and resources (live or virtual) to improve client compliance with billing and documentation requirements.

• Partner with internal teams to build process guides, client-specific SOPs, and corrective action plans.

• Escalate persistent denial trends or systemic client behavior to internal leadership for strategic intervention.

• Track metrics such as denial rate reduction, documentation compliance, and contribution to cash acceleration.

• Other duties as assigned. What We're Looking For

• Associates degree or equivalent experience required.

• 3-5 years of experience in medical billing, revenue cycle, or client setup (preferably in laboratory or diagnostic services).

• Travel required 20-40% (some overnight travel required).

• Strong understanding of healthcare billing processes, insurance plans, and payer requirements.

• Experience with denial management and claim appeals.

• High attention to detail and strong organizational skills.

• Proficiency with billing software, EHR/EMR systems, and Microsoft Excel.

• Excellent communication and collaboration skills; exceptional customer service.

• Knowledgeable about billing practices, including test pricing and CPT coding, reimbursement processes; commercial billing accounts receivables, and follow up analysis.

• Proficiency in utilizing MS Word, Excel, PowerPoint, Microsoft Access and Webinars.

• Ability to communicate appropriately with different audiences; write reports, business correspondence, and other documentation materials.

• Able to think analytically, conceptually and systemically; able to collect and research data, draw valid conclusions and make appropriate decisions. Nice to Have

• Knowledge of CPT coding, test pricing, and reimbursement processes; laboratory or diagnostic services experience (preferred).

• Experience delivering training and creating process improvements in a field-based client environment. Compensation & Benefits

• Salary range: $66,529 - $99,793 plus annual bonus.

• 16 days of paid time off plus holidays.

• Competitive benefits with HMO and PPO options; 401k match; Employee Stock Purchase Program.

• Tuition reimbursement; leadership development; wellness courses; active employee resource groups.