Client Development Trainee

Client Development Trainee

Position

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Create Passionately

Craft together with joy

Excel for ultimate luxury

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

We are seeking a highly motivated and detail-oriented Client Development Trainee for Parfums Christian Dior Orient, covering the Middle East, Africa, Turkey, and India (9 markets). Reporting to the Regional Client Development Specialist, this position will provide essential support in the execution and optimization of our CRM strategies. The trainee will assist in orchestrating the communication plan, implementing data-driven initiatives, supporting automated client journeys, and maintaining personalized client relationships.

Job responsibilities

Communication Assets & Coordination:

• Collaborate with our HQ team to collect communication assets and adapt content for regional marketing plans and business priorities.
• Coordinate with our agency for accurate Arabic translations and rigorous proofreading in collaboration with local market teams.
• Work closely with the regional marketing, e-commerce and local market teams to ensure optimal orchestration of our communications for upcoming launches, adjusting schedules based on stock availability.

Campaign Management (Clienteling & One-to-Many Communications):

• Support the briefing process for newsletters and WhatsApp communications with our agency, including targeting validation, volume checks, and proof approval for each campaign.
• Assist in creating targetings and workflows within Adobe Campaign to power clienteling campaigns directly through our retail application.
• Contribute to the development of comprehensive guidelines and clienteling templates for our most valued (VVIC/VIC) and top-tier client events.

Loyalty activations and projects support:

• Assist the Regional Client Development Specialist in various CRM projects and loyalty initiatives. This includes supporting gifting activations by providing guidelines to markets on targeting and gift selection and meticulously tracking gifts consumption and stock availability with the supply chain team.

Data Analysis & Reporting:

• Conduct bi-monthly analysis of CRM one-shot campaign results using PowerBI dashboards.
• Monitor and analyze Clienteling, WhatsApp, and Newsletter communications performances using PowerBI, Google Analytics, and Sinch, creating monthly reports for Top Management.
• Support on the regional Client Development monthly scorecard update
• Review CRM key performance indicators (KPIs) with markets on a monthly basis and follow up on action plan
• Provide support for ad-hoc analyses of our regional client database and presentations to senior management.

Profile

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Strong interest in CRM, retail, or digital marketing, with ideally first experience in CRM, preferably within the luxury retail or beauty industry.
• Excellent analytical skills with the ability to interpret data and drive actionable insights. Comfortable with analytical tools (Excel and PowerBI) and CRM platforms (Salesforce or Adobe) is a plus
• Excellent written and interpersonal abilities, attention to details, and ability to manage multiple tasks within deadlines.
• Ability to work effectively in a matrix organization and collaborate with cross-functional teams.
• Fluency in English is required; Arabic and/or French is a strong asset.

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.