Client Delivery Analyst I (Digital Platform/Channel Operations)

Velera

The Job Posting Source Text is from Velera's job listing for a Client Delivery Analyst I role. The section provides details about the role, responsibilities, qualifications, benefits, and company culture.

The Opportunity:

The Client Delivery Analyst I supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives. Incumbent will participate in client consultation on business and technical requirements. Incumbent will also assume technical leadership role for assigned implementations, and coordinate all phases of operational implementation of technical deliverables.

Day in the Life:

• Meet with client to discuss specifications, work with client and vendors to determine project options, and facilitate meeting with key client personnel as needed.
• Complete Gap Analysis, as needed, to define system set-up requirements.
• Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
• Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.
• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
• Ensure quality in implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team.
• Validates system parameters and conducts testing; modifying program parameters when necessary.
• Provide technical support to clients during the design, development, and implementation phases of the project.
• Provide extended hour post-implementation support for projects, and occasional on-site support as needed.
• Follows change control and appropriate change management processes.
• Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations.
• Assist with identifying improvements to the defined processes within the department.
• Understand and complete tasks associated with various types of department projects; perform other duties as assigned.
• Provide after-hours on-call support for project installations as needed.
• Perform other duties as assigned

Qualifications

• Associates degree in related field and/or equivalent combination experience and education is required. Bachelor’s degree preferred.

• One (1) year of related experience in the payment processing industry required.

• Thorough understanding of payment card products, support services and processes required

• Overall understanding of all Velera Products and Solutions and how they are implemented in conjunction with the assigned projects.

• Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills required.

• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.

• Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities/projects and meeting deadlines.

• Demonstrated excellent analytical skill, with ability to manage complex factors in multifaceted projects.

• Ability to work independently with minimal guidance, to exercise discretion, and demonstrate good judgment in decision making.

• Proficiency with using Microsoft applications such as Word, Excel, Teams, and spreadsheet computer software applications.

• Knowledge and experience with Six Sigma projects preferred.

• Ability to travel as needed, 10-15%.

• Ability to provide extended-hour post implementation client support for projects.

• About Velera

• At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

• Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

• Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

• Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

• This role is currently not eligible for sponsorship.

• As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter for assistance.

• Why Velera

• Your voice. Our velocity. Shaping a new era together.

• At Velera, the nation’s premier payments cash? credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll be part of a team committed to the long-term growth and success of financial institutions, our employees and our industry.

• United by Purpose

• Our employees are united by a people‑helping‑people purpose that guides how we show up every day. A culture rooted in taking ownership and doing what’s right has fostered long‑term dedication and earned Velera recognition for both our inclusive culture and commitment to excellence.

• Your Story Shapes Our Culture

• Connection and recognition are core to who we are. We cultivate inclusion, celebrate employees who live our values and create meaningful opportunities for engagement that build strong relationships and a true sense of belonging across our teams.

• Remote by Design

• Our remote-first culture is built for collaboration, flexibility and connectedness.