Client Coordinator

At WorkNest Secure, we help businesses navigate the ever-evolving world of information security, data protection and compliance. Our team of specialists works closely with clients to provide practical guidance, expert support and tailored solutions that help businesses stay secure and meet their regulatory requirements.

We’re looking for an organised, proactive and client-focused Client Coordinator to join our Information Security Consultancy team. This is a fantastic opportunity for someone who enjoys keeping things running smoothly, building strong relationships and supporting a team of experts to deliver an exceptional service to our clients.

As the Client Coordinator for Information Security Consultancy, you will be responsible for the running of the day-to-day operations, ensuring efficient delivery of services across multiple service lines. You will report to the Client Coordination Manager and maintain a high billable output while driving continuous improvements in client satisfaction and internal processes.

Responsibilities

• Report directly to the Client Coordination Manager

• Support delivery for Information Security Consulting across Data Protection, Cyber Essentials and Information Security service.

• Work within the client coordination costs and align to budget

• Work effectively as a team to assist the Information Security Consulting achieve the forecasted monthly billable target.

• Attend regular 1:1s, performance reviews, and career development with the Client Coordination Manager.

• Attend quarterly appraisals with Head of Operations.

• Adopt and maintain a high-performing team culture, working closely with all business areas to achieve the best standard of service

• Drive and maintain a customer focussed culture across the Client Coordination Team

• Work towards set KPIs and report updates to Client Coordination Manager.

• Maintain accuracy and readiness of all data

• Arrange and maintain all elements of readiness from both the perspective of a Consultant/Assessor and a client

• Identify, escalate and support resolution of issues with the Client Coordination Manager

• Support in preparing for readiness of the weekly delivery update meeting

• Report to Client Coordination Manager for operational enhancements

• Attend team meetings and periodic performance assessments

Skills Required

• Proven ability to manage service delivery accuracy under pressure

• Strong understanding of information security services and client expectations

• Excellent organisational skills with high attention to detail

• Capability to manage multiple client engagements simultaneously

• Effective communication skills with multiple stakeholders – Employees & customers included

Personal Attributes:

• Proactive and solutions-oriented mindset

• Excellent written and verbal communication skills

• Ability to work well solo and as part of a team

• Approachable, supportive & personable style

• High level of attention to detail and accuracy is essential

• Self-motivated with a commitment to personal and professional growth

• This is an exciting opportunity to play a key role in the delivery of Information Security Consultancy services, helping ensure smooth day-to-day operations and an excellent client experience. You’ll work closely with consultants, assessors and colleagues across the business, contributing to a high-performing team that values collaboration, continuous improvement and outstanding service. If you’re organised, proactive and enjoy making a real difference behind the scenes, we’d love to hear from you!