About this role
About the Role As a Client Care Coordinator, you will work closely with the Senior Clinician in Charge of the region to coordinate day-to-day clinic activities, ensure exceptional service for all clients, and manage clinical administrative requirements. This is a permanent part-time role based at our Hawthorn clinic (Tue–Thu) and Wheelers Hill clinic (Fri). What You'll Do
- Manage the appointment schedule for our audiologists, including setting and rescheduling appointments
- Ensure an exceptional level of client service
- Support and increase the efficiency of the clinic operations
- Answer clinic phone calls and emails
- Assist with client and doctor enquiries
- Accurate billing of appointments
- Provide basic troubleshooting and servicing for hearing devices
- Other general office duties What We're Looking For
- Solid experience in client care and administration, ideally in a multi-site environment
- Demonstrated experience working within a team environment and strong team-building skills
- A desire for continuous improvement
- A passion for delivering an amazing client experience
- Excellent verbal and written communication skills and lots of patience
- Demonstrated judgement and advanced skills in the delivery of administrative services
- Excellent computer skills
- A warm, collaborative, can-do attitude
- Resilience, self-motivation and lots of energy
- Excellent problem-solving skills Nice to Have Compensation & Benefits
- Competitive remuneration package
- Salary packaging options
- Paid parental leave
- Birthday leave
- Generous employee discounts on Sonova products for yourself and your family
- Ongoing training and support to help you grow and excel in your career
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Values-driven and people-centered culture
- Being a part of a dynamic and supportive team with a company at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning