Client Branch & Campus Support Officer

Client Branch & Campus Support Officer

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Position: Client Branch & Campus Support Officer

Job Ref ID: 80457153A-0001

Job Locations: Mainland & Island - Lagos

Business Segment: Group Functions

Job Description

• Provide support and monitor perfomance systems to ensure IT infrastructure hardware, software, networks, and other IT resources functions efficiently, reliably, and securely.
• Resolve all technical problems experienced by users or systems quickly to minimise disruption and handle and document incidents and service requests efficiently, adhering to service level agreements to meet agreed 1st level technical support.
• Ensure not more than 5 significant incidents occur every week.
• Achieve an IT User Survey score of 7 out of 10.
• Ensure closure time within 90% of agreed SLA for significant and general complaints.
• Ensure service availability meets agreed targets.
• Achieve a Remedy satisfaction survey rating of 3.5 out of 55
• Establish a control framework that guarantees visibility and reliability of our franchise.
• Implement efficient and timely projects and changes to support key business objectives.
• Develop a cost containment culture.

Requirements

Qualifications

• BSc in IT, Computer Science or related field.
• Relevant professional certification can be an added advantage.

Experience

• 2-3 years of post qualification experience in a similar or related position.

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Developing Expertise
• Embracing Change
• Empowering Individuals
• Examining Information
• Exploring Possibilities.

Technical Competencies:

• Application Knowledge for Support
• Incident and Problem Management
• Infrastructure and Platforms Support
• IT Applications
• IT Programme Management
• Root Cause Analysis
• Service Management Processes.