About this role
Client Advisor for Miu Miu Store in Frankfurt. You will embody the essence of Miu Miu, ensuring every customer interaction reflects our commitment to excellence, engaging with clients to understand preferences and offer expert advice to enhance their brand experience.
What You'll Do
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
- Be proactively engaged in cross-selling with all Departments and maximize sales opportunity to achieve individual sales targets and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors; prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and is attentive to preventing product thefts.
What We're Looking For
- Excellent communication and interpersonal skills with the ability to connect with a diverse clientele.
- Strong sales and negotiation skills, with the ability to meet and exceed sales targets.
- Passion for luxury fashion trends, and an understanding of the luxury retail market.
- Fluent spoken German and English.
- Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.