Client Advisor

Client Advisor - Valley Fair

Position

JOB TITLE: Client Advisor

REPORTS TO: Boutique Manager / Boutique Director

Job Purpose

The Sales Associate is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding Boutique operating processes.

Job responsibilities

Tasks & responsibilities

Sales Performance

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)

• Maintain a strong drive for results and a positive, team first attitude at all times

Client Development

• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication

• Develop local and international client book with the ability to recruit and develop top clients

• Demonstrate strong product expertise, engage clients through the details and stories of our products

• Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business

Boutique Operations

• Support floor moves, merchandising, visual merchandising, and housekeeping as needed

• Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines

• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house

• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures

• Assist in packing or wrapping customers’ merchandise, when necessary

Profile

Requirements

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment

• Strong drive for business results with a passion for creativity, fashion and the brand

• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills

• Provide outstanding customer service including in person, over the phone and through electronic communication

• Read, count, and write to accurately complete all business and client related documentation

• Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends

• Ability to work varied hours/days, including nights, weekends, and holidays as needed

• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.

• Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.

• Willingness to adhere to all company policies, procedures, regulations, and standards

• Additional information

• Christian Dior information: Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering metiers d’art. Our Maison is a destination for sustainable growth and success where we shape the future of our Talents in a positive, authentic and generous environment. We bloom and deliver excellence with passion, determination, courage and optimism to offer meaningful and daring codes. Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility. Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.