About this role
Job title: Client Advisor
About the Role The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.
What You'll Do
- Meet and exceed individual and store sales and other commercial KPIs
- Inspire clients through storytelling and passion for the brand
- Provide luxury service with knowledge in product, fashion and styling
- Follow the Client journey to elevate the client experience and close the sale
- Deliver after-sales service and follow up to maintain client relationships
- Support daily store operations and maintain luxury standards; assist with inventory, replenishment, markdowns, stockroom as required
- Adhere to company policies and Burberry visual standards; foster teamwork and positive climate
What We're Looking For
- Proven track record in delivering sales and exceeding targets
- Previous experience in Clientelling
- Strong interest in fashion, art and culture; deep product knowledge
- Understanding of store retail operations and competitor products
- Team player with energetic, proactive, self-motivated attitude
- Fluent in local language; English desirable; other languages desirable
- Demonstrates Confidence, Curiosity, Conviction, and Care
- Assertive with impeccable presentation and communication skills; results-driven and commercially minded
- Flexible, collaborative and adaptable
Nice to Have
- Other language knowledge is desirable
Compensation & Benefits
- Salary not disclosed