About this role
About the Role The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to store management, the Client Advisor inspires clients with a passion for the brand, fashion and luxury products, and demonstrates strong knowledge in styling and selling. What You'll Do
- Meet and exceed individual and store sales and other commercial KPIs
- Use storytelling and passion for the brand to inspire clients and create desire for Burberry
- Provide luxury service with product, fashion and styling expertise
- Follow the client journey to elevate the in-store experience: first impression, discovery, product and styling guidance, close the sale, and ongoing relationship
- Follow up and deliver after-sales service
- Contribute to daily store operations maintaining high luxury standards front and back of house; assist with inventory management, markdowns and stockroom maintenance
- Follow company policies and guidelines; ensure visual standards align with Burberry guidelines; foster teamwork and a positive climate What We're Looking For
- Proven track record in delivering sales and exceeding targets; experience in clientelling
- Strong interest in fashion, art and culture; excellent product knowledge
- Understanding of store retail operations and competitor products
- Ability to work as part of a team; bilingual or multilingual preferred; local language fluency required; English desirable
- Confidence, curiosity, conviction and care; energetic, proactive and self-motivated; detail-oriented and creative; assertive with impeccable presentation and communication skills at all levels
- Results-driven and commercially minded; flexible, collaborative and adaptable Nice to Have
- Additional language knowledge beyond the local language and English