Client Advisor

Job title: Client Advisor

About the Role

This Client Advisor role is integral to Burberry's mission of providing unparalleled client experiences. Reporting to store management, you will build and nurture relationships with new and returning clients, understanding their needs and aspirations, and delivering exceptional service that drives satisfaction and commercial success.

What You'll Do

• Demonstrate expert knowledge in luxury fashion, styling, and product details to offer personalised and informed advice.
• Create engaging client experiences by sharing Burberry's heritage and product stories, fostering emotional connections that inspire loyalty.
• Consistently achieve and surpass individual and store sales targets, leveraging passion for the brand to drive commercial performance.
• Follow the client's journey from first impression through discovery, styling, closing the sale, and dedicated after-sales service.
• Support daily store operations by maintaining presentation standards, assisting with inventory management, markdown processes, and stockroom upkeep as needed.
• Uphold Burberry's brand standards and procedures, employing creative visual merchandising to enhance the in-store environment.
• Collaborate with team members to foster a supportive and positive workplace culture.
• Develop and sustain meaningful client relationships through personalised service and tailored outreach, including appointment-based consultations.
• Identify and engage new luxury clients to expand the store's client book, always with a focus on commercial objectives.
• Drive client retention by maintaining contact, responding promptly to enquiries, and following up to ensure continued satisfaction and repeat business.

What We're Looking For

• Proven track record of outstanding sales achievement and client engagement within the luxury retail sector; experience in clienteling and personalised service.
• Deep passion and understanding of fashion, art, and culture, with strong product knowledge.
• Familiarity with retail operations and competitor landscape to inform sales strategies.
• Fluency in the local language (Czech) is essential; proficiency in English and additional languages considered advantageous.
• Core attributes: confidence, curiosity, conviction, and care; strong communication and presentation skills; collaborative, energetic, self-motivated, detail-oriented, and creatively driven to meet sales goals.
• A flexible and adaptable work approach that embraces change and supports collective success.

Nice to Have

• Additional language skills beyond Czech and English.