Client Advisor

About the Role The Client Advisor at Burberry builds relationships with new and existing clients, delivering a personalised and elevated experience that drives commercial success. You will be an expert in client engagement, styling, and selling, representing the brand with passion for fashion and luxury.

What You'll Do

• Meet and exceed individual and store sales and other commercial KPIs
• Inspire clients through storytelling and passion for the Burberry brand, creating desire and loyalty
• Provide luxury service and demonstrate knowledge in product, fashion and styling
• Guide clients through the client journey: make a great first impression, understand needs, demonstrate expertise, close sales and maintain relationships
• Follow up and deliver after-sales services
• Support daily store operations, maintaining high luxury standards front and back of house, manage inventory, replenishment, markdowns and stockroom maintenance when required
• Follow company policies, guidelines, and procedures
• Use visual techniques to maintain Burberry visual standards
• Foster teamwork and a positive work climate
• Build meaningful relationships with clients, work by appointment to deliver personalised service, grow loyalty and incremental purchases
• Capture new luxury clients to grow client book and achieve commercial objectives
• Drive retention by regular contact and follow-up on sales or client requests

What We're Looking For

• A proven track record in delivering sales and exceeding targets
• Previous experience in Clientelling
• Strong interest in fashion, art and culture
• Strong product knowledge and understanding of store retail operations
• Understanding of competitor products
• Experience working as part of a team
• Fluent in local language; English proficiency is desirable
• Other language knowledge is desirable
• Demonstrates Confidence, Curiosity, Conviction, and Care
• Enjoys being part of a team
• Energetic, proactive and self-motivated
• Detail-oriented and creative with a passion for selling
• Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
• Results-driven and commercial mindset
• Flexible, collaborative and adaptable approach to work

Nice to Have

• Fluent in local language; English proficiency is desirable
• Other language knowledge is desirable