Client Advisor

Job title: Client Advisor

About the Role Role focuses on delivering a personalised and elevated client experience while achieving commercial success. The Client Advisor builds relationships with Burberry’s new and existing clients, reports to store management, and demonstrates passion for the brand, fashion and luxury products, leveraging styling and product knowledge to inspire clients.

What You'll Do

• Meet and exceed individual and store sales and other commercial KPIs.
• Inspire clients through storytelling and passion for the brand, creating desire and love for Burberry with every interaction.
• Provide luxury service and demonstrable knowledge in product, fashion and styling.
• Follow the Client journey to elevate the Client experience: make a great initial impression, discover client needs, be a product and styling expert, and close the sale to maintain the relationship.
• Be efficient in following up and delivering after-sales services to our clients.
• Contribute to daily store operations, maintaining high luxury standards in both front and back of house, including product replenishment, inventory management, markdowns and stockroom maintenance when required.
• Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines.
• Foster teamwork and a positive work climate.

What We're Looking For

• A proven track record in delivering sales and exceeding targets.
• Previous experience in clientelling.
• A strong interest in fashion, art and culture.
• Strong product knowledge and good understanding of store retail operations.
• Understanding of competitor products.
• Experience in working as part of a team.
• Fluent in local language; English proficiency is desirable; other language knowledge is desirable.
• Demonstrates Confidence, Curiosity, Conviction, and Care.
• Enjoys being part of a team; energetic, pro-active and self-motivated.
• Detail-oriented and creative with a passion for selling.
• Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
• Results driven and commercial mindset.
• Flexible, collaborative and adaptable approach to work.

Nice to Have

• Additional language skills beyond the local language; English proficiency desirable.

Compensation & Benefits

• Salary information not disclosed in posting.