About this role
Job title: Client Advisor
About the Role
Client Advisor at Burberry builds relationships with new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor inspires clients with passion for the brand, fashion and luxury products, and demonstrates expert knowledge in styling and selling.
What You'll Do
- Meet and exceed individual and store sales and other commercial KPIs.
- Inspire clients through storytelling and passion for the brand, creating desire and love for Burberry with every interaction.
- Provide luxury service with deep product, fashion and styling knowledge.
- Follow the Client journey to elevate the client experience: make great first impression, discover client, be product and styling expert, and close the sale to maintain the relationship.
- Be efficient in follow-up and after-sales service.
- Contribute to daily store operations: maintain high luxury standards front and back of house, manage product replenishment, support inventory management, markdowns and stockroom maintenance when required.
- Follow company policies and visual standards; use visual techniques to maintain Burberry guidelines.
- Foster teamwork and a positive work climate.
What We're Looking For
- Proven track record in delivering sales and exceeding targets.
- Previous experience in clientelling.
- Strong interest in fashion, art and culture.
- Strong product knowledge and understanding of store retail operations.
- Understanding of competitor products.
- Experience working as part of a team.
- Fluent in local language; English proficiency desirable; other language knowledge desirable.
- Demonstrates Confidence, Curiosity, Conviction, and Care.
- Enjoys being part of a team; energetic, proactive and self-motivated.
- Detail-oriented and creative with a passion for selling.
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
- Results-driven and commercial mindset.
- Flexible, collaborative and adaptable approach to work.
Nice to Have
- Multilingual capabilities or additional language skills are desirable.