Client Advisor 2

Description

• Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

• Position is located in the Oklahoma City, Oklahoma area.

• Position is Monday through Friday 8 am to 5 pm with additional hours as needed.

Summary:

• SUMMARY: Under the supervision and direction of the AWM Regional Manager and AWM Advisory Growth & Development Manager, the Client Advisor 2 is accountable for both referred and direct sales and service of non-FDIC insured investment and insurance products. The Client Advisor 2 will possess a thorough understanding of brokerage, insurance, and trust products and services. Client Advisor 2s are expected to meet with prospective customers to develop an understanding of their current and future financial goals and needs. Incumbent will gather and analyze financial information in order to provide customers with solutions through the sale of brokerage, insurance, trust products and trust services. This will require the incumbent to have an in-depth knowledge of complex financial planning processes. The Client Advisor 2 will prepare and present financial plans in client meetings.

• ESSENTIAL DUTIES and RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide AWM financial and retirement planning services to Arvest Bank and AWM customers by meeting with prospective customers to develop an understanding of their future financial goals and needs.

• Review and analyze the current financial situation of customers to determine the appropriate financial services/products would meet each individual customer’s needs.

• Present plan to customers for review and consideration and be able to explain all pertinent information related to the financial plan to customer’s satisfaction.

• Perform final overview of determined plan to ensure quality.

• Assist customer with the application process for financial products according to internal policies and procedures.

• Maintain in-depth knowledge to provide customers with solutions in regard to the sale of brokerage, insurance, trust products and trust services; requires a working knowledge of complex financial planning processes.

• Responsible for building and maintaining a portfolio of AWM clients while proactively selling and maintaining regular communication with prospects and clients and continue to generate business and manage client relationships.

• May mentor assistants or other advisors, under the direction of the AWM Regional Manager and AWM Advisory Growth & Development Group.

• Prepare and conduct customer and prospect product and financial information seminars.

• Prepare and conduct internal bank associate AWM awareness training on a regular basis.

• Cross-sell by making customer and prospect referrals to Arvest Bank for the sale of bank products and services.

• Maintain all required FINRA and SEC licenses necessary to conduct AWM business.

• Active participation in community activities as directed by local Arvest Bank and AWM management is expected

• Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank’s overall operation.
• Promote professionalism at all times.

SUPERVISORY RESPONSIBILITIES:

• May directly supervise one or more associates as assigned by the Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations, and Arvest’s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules, addressing complaints, and resolving problems.

Responsibilities

QUALIFICATION REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Associate Degree OR equivalent relevant experience required.
• FINRA Series 7 license required.
• FINRA Series 63 and 65 license OR Series 66 (combination exam of 63/65) license required.
• Life, Health, and Variable Annuity Insurance license required.
• 1 year of Client Advisor 1 experience with Arvest OR 2 years of relevant sales and/or customer service experience in the financial services industry required.
• Arvest experience preferred.

OTHER SKILLS and ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence, or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence, or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and fax machines
• Must be able to occasionally work outside of normal business hours
• Must be able to move from department, division, or bank to department, division or bank to attending meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules, and other appropriate documentation

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate is regularly required to stand, walk, site, and to talk and hear. The associate must occasionally reach with hands and arms, stoop, kneel, or crouch.

• The associate may occasionally be required to lift or move up to 25 pounds.

• Specific vision abilities required by this job include close, distance, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

• Grade SL

Pay Range:

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