About this role
Job title: Client Account Specialist
About the role
We're hiring a Client Account Specialist to own billing accuracy and the client experience around it — making sure every property manager on our platform gets clear, correct, on-time billing.
What You'll Do
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Billing and client support
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Act as the primary billing contact for property managers.
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Update our Insurance Operating System (IOS) to reflect client requests and changes.
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Accuracy and revenue
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Keep billing structures in the IOS accurate.
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Spot revenue-flow improvements and work with engineering to ship them.
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Build dashboards that show leadership how billing is performing.
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Process and enablement
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Create training videos and tools to improve the client billing experience.
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Write playbooks for billing support, validation, and troubleshooting.
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Standardize processes to prevent workflow breakdowns.
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What We're Looking For
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Sharp attention to detail and a strong instinct for data integrity.
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Can explain technical and billing issues clearly to non-technical people.
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Proactive, organized, and takes ownership.
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Comfortable in-person, 5 days/week, in a fast-paced startup.
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Compensation and Growth
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Performance bonuses tied to billing accuracy, CSAT/NPS, and revenue KPIs.
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Fast-tracked salary growth for strong performers.
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About Corgi Insurance
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Corgi is a full-stack insurance carrier building better, faster insurance products for startups. We’re not a broker, so we underwrite and issue policies directly, with fewer handoffs and less friction. Cutting out intermediaries lets us tailor coverage to how companies actually operate and price risk more efficiently.