About this role
Job Type: Full-Time
We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.
LI-REMOTE
Key Responsibilities
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Customer Retention & Risk Management
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Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
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Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
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Monitor customer health scores, product adoption, and renewal risks.
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Upsell & Expansion
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Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
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Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
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Add revenue to the overall book of business through existing customer growth.
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Executive-Level Customer Communication
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Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
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Ensure consistent communication with customer executives to strengthen long-term partnerships.
Qualifications and Experience
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3+ years of experience in account management, customer success, or sales
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Experience selling into HR decision makers and navigating complex stakeholder environments
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Experience selling SaaS or a subscription-based business required.
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Strong experience with CRM (Salesforce preferred) and customer success data analysis
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Exceptional executive communication skills, with the ability to influence at all levels.
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Benefits:
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-Work from anywhere within the US for most roles
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-Competitive Salary
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-Medical, Dental, and Vision Insurance
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-Flexible PTO
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-401K - 100% vested with ~4% match
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-12 Paid Holidays
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-Company Laptop
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-Reimbursement for home office expenses
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-Employee Referral Bonuses
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-Short-Term and Long-Term Disability Insurance
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-FSA & HSA Options
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-Life Insurance
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-Personal and Professional Development
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-Employee Assistance Program (Mental Health)
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-Parental Leave + baby bonus