About this role
Job title: Classroom Technology Technician I
About the Role Under general supervision, the Classroom Technology Technician I provides technical support for sophisticated classroom technology systems with integrated audiovisual equipment in University Media Services (UMS). The role emphasizes operational checks, general maintenance, and orienting faculty to the use of classroom technology. Independent judgment is applied in following standard operating procedures. The position reports to the Supervisor of the Classroom Technology group.
What You'll Do
- Operate audiovisual equipment and control systems in centrally scheduled classrooms and auditoriums.
- Orient faculty in operating classroom audiovisual equipment and control systems; assist and train faculty in configuring and connecting portable computers.
- Monitor classroom technology systems status in the Call Center; check performance and perform basic adjustments (focus, audio level, etc.).
- Perform basic maintenance (lamp replacement, cleaning, cable/connector/ lens cleaning and replacement); refer more complex problems to the next technical level.
- Respond immediately to requests during class periods; troubleshoot and resolve issues; provide onsite and remote user support via an advanced monitoring and control system.
- Maintain inventory of audio/visual equipment and supplies; assist other Classroom Technology Systems Technicians II/III in installation and deep troubleshooting; support major campus events as needed.
- Develop and maintain broad knowledge of available audio/visual technology; perform miscellaneous duties as assigned.
What We're Looking For
- Minimum of a high school diploma or GED with two years’ audiovisual technology and equipment experience.
- Experience in setup and operation of audiovisual technology; troubleshooting, repairing, and maintaining classroom technology including video projectors, Crestron, control systems and sound systems (a plus).
- Basic computer literacy and knowledge of computing hardware and connections; mechanical aptitude.
- Ability to solve problems under time constraints; ability to work independently; ability to follow oral and written instructions including manufacturers’ operation manuals.
- Ability to communicate effectively with people having various levels of technical expertise and to interact well with people of diverse ages and backgrounds.
Nice to Have
- Experience with Crestron control systems and related AV technology is a plus.
Compensation & Benefits
- Pay Grade: 26N
- Total Rewards benefits and compensation estimator provide a clear view of the complete package. You are trained on data up to October 2023.