Classroom Resources Manager

Position Summary

Reporting to the Associate Director of Administration, the Classroom Resources Manager is responsible for coordinating the usage of Columbia University Irving Medical Center classrooms for academic and non-academic activities, as well as maintaining and managing CUIMC student locker assignments. The Classroom Resources Manager should be a problem-solver who can analyze academic space utilization and recommend solutions to respond to changing demands for academic and meeting space needs.

Responsibilities

• Gathering information from all CUIMC schools and programs regarding their academic classroom needs for all three academic terms, taking into consideration student count, time of day, and days/week; manipulating this information to assign the appropriate classrooms via 25Live, a scheduling application; reviewing and approving all non-academic scheduling requests via 25Live. Serving as a central point of contact for faculty, staff, students, administrators, and campus partners regarding classroom scheduling, space availability, utilization, and related operational needs.
• Conduct regular classroom walkthroughs and physical space inspections 2-3 times per week to identify operational, maintenance, safety, and utilization issues.
• Serve as the primary point of contact for classroom and space-related concerns, providing a high level of customer service and support to faculty, staff, students, and visitors.
• Facilitate, coordinate, and resolve complex space utilization and scheduling issues by collaborating with stakeholders and balancing competing needs.
• Mediate conflicts, troubleshoot operational challenges, and implement solutions to ensure efficient and effective use of classroom and shared spaces.
• Monitor classroom conditions and proactively escalate or address issues impacting functionality, occupancy, or user experience. 35%
• Managing the 25Live classroom scheduling application; working with CollegeNet (external vendor) as well as campus partners to make ongoing improvements to the application for maximum scheduling and customer service effectiveness; conducting 25Live trainings for new users. Coordinating cross-functional projects and initiatives involving academic departments, Facilities, Classroom Technology Support, Space Planning, external vendors, and other campus partners. 20%
• Tracking, aggregating, and analyzing classroom scheduling and utilization metrics; generating and distributing regular reports to key internal and external stakeholders, including Facilities Management, Classroom Technology Support, Space Planning, and CUIMC Administration. Developing reports, dashboards, and presentations that communicate scheduling activity, space utilization trends, operational needs, and recommendations to leadership and key stakeholders. Supporting process improvements, system enhancements, and technology initiatives that improve scheduling efficiency, space management, and user experience. Maintaining accurate documentation, records, procedures, and training resources related to classroom scheduling, space utilization, and student locker management. 20%
• Managing CUIMC student locker inventory using Path9 student locker software; serving as primary contact for both student requests and vendor support. 15%
• Coordinating with CUIMC schools/colleges/departments to maintain an inventory of all classrooms and meeting spaces available across the medical center; collaborating with key personnel to address and facilities- or audiovisual-related issues in classroom spaces. 5%
• Managing special projects and additional duties as assigned. 5%

Minimum Qualifications

• Requires a bachelor’s degree and 4 years of experience or equivalent years of related experience.
• Excellent communications, analytical, and problem-solving skills.
• Strong proficiency with Microsoft Office and database management; experience with academic scheduling tools, such as 25Live, preferred.

Preferred Qualifications

• Experience working in academic scheduling or space planning in higher education, health care, or other complex environments is highly desirable.
• Possess a sense of humor, can-do attitude, and a commitment to teamwork.
• Highly proficient with Excel and/or Access spreadsheets (particularly to track outcomes and conduct analysis.
• Demonstrated experience working with Power BI preferred.
• Managing multiple priorities and time-sensitive projects while providing effective customer service, resolving operational issues, and maintaining strong relationships with stakeholders.
• Experience with project management, process improvement, data analysis, reporting, and system implementation in a higher education, healthcare, or similarly complex environment.

Other Requirements

• Applicants are requested to submit cover letter and resume. | Only online applications will be considered. | No phone calls please.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.