Claims Strategic Initiatives Specialist

Description

• As a Claims Strategic Initiatives Specialist I or II within the Workers’ Compensation Claims Process & Insights (P&I) team of GRS North America Claims Enablement, you will play a critical role in shaping and delivering initiatives that improve claims processes, strengthen claims quality, and advance operational outcomes. This position combines strategic thinking, project leadership, stakeholder engagement, solution delivery, and a curiosity-driven approach to understanding business problems. You will collaborate with diverse partners, including Claims, Technology, Analytics, Underwriting, and Claims Learning Center, to implement a “think global, act local” approach to continuous improvement.

• This is a grade 16/17 range posting. Your background and qualifications will be evaluated against the requirements of the role. The selected grade will reflect the depth of experience and level of independence demonstrated in leading work of increasing scope and complexity.

• Core Focus Areas

• Ideation, Analysis, and Solution Delivery: Identify opportunities and develop practical, sustainable solutions across the Workers’ Compensation claims lifecycle.

• Project and Initiative Leadership: Provide structured leadership for initiatives and workstreams from concept through completion.

• Partner Engagement and Stakeholder Management: Build collaborative relationships that support alignment, accountability, and successful outcomes.

• Strategic Thinking, Insights, and Change Management: Connect business needs, strategy, and insights to recommendations and sustainable change.

• Workers’ Compensation Claims and Process Expertise: Apply claims and process expertise to guide decisions and strengthen delivery.

• Key Responsibilities

• Lead intermediate to complex initiatives or workstreams, with responsibility for timely delivery and quality outcomes.

• Own or contribute to business cases by defining the problem or opportunity, analyzing relevant information, evaluating trade-offs, and developing well-supported recommendations.

• Define and gain alignment on project objectives, scope, deliverables, timing, resource needs, roles, and measures of success.

• Develop and manage project plans, milestones, risks, issues, dependencies, and downstream impacts; provide clear visibility to progress and escalate roadblocks appropriately.

• Facilitate meetings, drive decisions and follow-through, and communicate status, risks, recommendations, and outcomes to stakeholders and leaders.

• Partner with Technology and business teams to ensure system and process solutions align with business requirements and applicable Claims Quality Standards and practices.

• Use data and operational insights to assess opportunities, support decision-making, establish measures of success, and evaluate the impact of implemented solutions.

• Develop and execute targeted communication and change-management approaches that build understanding, alignment, adoption, and accountability.

• Apply continuous improvement principles throughout the initiative lifecycle and capture lessons learned and best practices to strengthen future work.

• Provide guidance to less experienced colleagues when appropriate and contribute technical, process, or subject-matter insights that advance team priorities.

• Job Requirements

• Workers’ Compensation Claims experience strongly preferred.

• Strong project management skills, with the ability to organize work, manage timelines, assess risks and dependencies, resolve or escalate issues, and deliver against commitments.

• Demonstrated ability to lead a project or workstream through the project lifecycle, from scoping and planning through implementation, measurement, and close-out.

• Analytical and critical-thinking skills, including the ability to interpret data, identify trends, diagnose root causes, evaluate options, and develop sound business cases and recommendations.

• Ability to identify business-process opportunities and translate business needs into practical improvements to processes, programs, procedures, or technology.

• Strong written, verbal, facilitation, and presentation skills, including the ability to develop clear, leadership-ready storytelling and tailor communication to different audiences.

• Effective influencing, relationship-management, and collaboration skills across functions and levels of the organization.

• Curious, self-starting approach with sound judgment, comfort navigating ambiguity, and the ability to advance work with limited direction.

• Bachelor’s degree or equivalent experience, with a minimum of 5 years of relevant experience. Placement at the Specialist II level generally requires experience and demonstrated capability consistent with leading complex initiatives, managing broader stakeholder and downstream impacts, and operating with greater independence.

• Why Join Us?

• This role offers the opportunity to shape how Workers’ Compensation Claims work gets done. You will gain exposure to senior leadership, partner across Claims and enabling functions, and take meaningful ownership of initiatives from problem identification through implementation and measurement. You will work in a dynamic environment where curiosity, initiative, strong project leadership, and practical problem-solving can directly improve claims processes, operational performance, and outcomes.

• Work arrangement: This role will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Boston, MA; Westborough, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; or Weatogue, CT. Please note this policy is subject to change.

Qualifications

• Bachelor`s degree or equivalent experience, minimum of 5 years of relevant experience including demonstrated experience in the following; basic analytics, root cause problem solving, and effective communication

• Exposure to project management is preferential

• Experience commensurate with above expectations