Claims Specialist (Bilingual English/French)

Claims Specialist (Bilingual English/French)

What you will do

• Provide exceptional customer service to Turo Hosts and Guests
• Investigate and process auto claims filed by Hosts and Guests
• Assist Turo members in the self-resolution process
• Coordinate claims processing with Turo’s third-party administrator
• Collect any amounts due from Guests
• Maintain accurate and complete claim documentation
• Contribute to continuous improvement of claims handling processes
• Support Turo’s goal of being a leader in customer service and cost management

Your profile

• Must reside in Toronto, Ontario
• Bilingual fluency in French and English
• 1+ year of auto claims handling experience preferred, ideally with a major auto insurance carrier or car rental company
• Entry-level candidates with strong customer service experience and demonstrated interest in automotive are encouraged to apply
• BA/BS or equivalent experience
• Exceptional interpersonal and communication skills
• Strong conflict resolution and de-escalation skills
• Ability to work in a fast-paced environment and adapt to change
• Excellent follow-through and attention to detail with minimal supervision
• Strong team player with a positive attitude, high energy, integrity, and strong work ethic
• Commitment to responsiveness and availability
• Proficiency with CRM systems, Google Workspace, Microsoft Office, and claims management systems

Bonus if you have

• Experience balancing solutions across multiple stakeholders in a two-sided marketplace environment, including Hosts, Guests, third parties, and internal teams

End Date: October 15, 2026 (30+ days left to apply)

For this role, the target base salary range in Toronto is $58,000-$68,000 annually. This role is also eligible for equity and the benefits described below. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

• We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

• Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.