Claims Service Representative-Medical Only

Job title: Claims Service Representative-Medical Only

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

• Claims Background: Medical only claims handling background preferred
• Active Adjusters' licenses: No license required
• Location: This role is eligible for fully remote work

How you'll make an impact We are currently looking for a Claims Medical Only Representative who has a passion to provide outstanding administrative, claim and customer support. Do you love learning how things work and being part of a team with shared goals? You may be an excellent fit for this exciting role!

• Make a difference by communicating effectively with claimants and clients to build relationships and make connections.
• Accurately set reserves, make payments and document file activity by working with clients, claimants, vendors, field personnel and other internal or external resources.
• Provide fair, equitable and timely claim disposition, consistent with our standards.
• Use analytical skills to make decisions and resolve issues inherent in handling claims.

About You

REQUIRED QUALIFICATIONS:

• High School Diploma or GED
• Minimum of 1 years related experience required
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of claims investigation, settlement procedures, applicable state laws and accepted industry standards and practices
• Computer experience with related claims and business software.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Why Work Here

The Gallagher Way The Gallagher Way - the expectation of how business is conducted at Gallagher is just as relevant and meaningful today as it was 40 years ago.

The global workforce - regardless of how tenured the employee is at Gallagher - has a shared understanding of how it conducts business and treats colleagues. It is a force that unites colleagues and lays out the expectations of oneself and of each other.

Growth for the Go-Getter

Gallagher is not for the wallflower. It's for those who advocate for themselves and others, seize an opportunity, have an unquenchable thirst for knowledge and develop a strong case for new ideas. This drive is what makes Gallagher what it is and has fueled its exponential growth.

Navigating the Future Together

Gallagher thrives at the crossroads of adaptability and accessibility, fostering a vibrant workspace where ingenuity meets guidance. Our leaders are not distant figures but active mentors, who are as engaged as they are visionary ingrained in the journey of growth and stability. They are not just guiding forces but accessible partners in crafting a future of change where potential meets opportunity.

Transparency in AI Usage

At Gallagher, we are committed to leveraging innovation technologies to enhance our recruiting process while maintaining fairness, transparency, and a human-centric approach. As part of this commitment, we utilize Artificial Intelligence (AI) tools to support and streamline certain aspects of the recruitment process. These AI tools are used to assist with tasks such as answering questions, scheduling interviews, and capturing pre-screening information to ensure alignment with candidate qualifications. We are committed to guarding against unintended uses, unauthorized access, and potential harm associated with AI systems. We are committed to maintaining transparency in our use of AI and ensuring that all candidates are treated fairly and equitably throughout the recruitment process. Any data captured through the use of AI will be managed in accordance with our Global Applicant Privacy Statement. Our goal is to utilize technology that consistently generates accurate, reliable, and consistent results.

Third Party Recruiters

Search firms, consulting firms, or individuals who submit unsolicited resumes acknowledge that those resumes are available for Gallagher's consideration without any obligation to pay finder/referral fees. Gallagher, or any of its subsidiaries, will only pay a fee for a successful candidate placement when there is an agreement in place with the providing entity and the candidate submission complies with the regional guidelines for such submissions.

Avoid Phishing Scams

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. We also do not use Skype, Zoom, Telegram or Gmail as part of our hiring process. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative. The Federal Trade Commission, the United States’ consumer protection agency, has published resources for detecting job scams. If you have concerns related to this issue, consider the following actions: 1) file a report with your local police department; 2) file a complaint with the Internet Crime Complaint Center; and/or 3) file a complaint with the U.S. Federal Trade Commission.