Claims Processing Supervisor - 1st or 2nd Shift

Claims Processing Supervisor - 1st or 2nd Shift

Robert Half is partnering with a Mendota Heights, MN client in search of a Claims Processing Supervisor to lead daily production activities for their internal team. They seek both a 1st shift and a 2nd shift supervisor, and would also be open to a candidate that is only available to supervise on the weekends. This role is for a temporary position that will run from mid-October through November. This position combines hands-on claims processing work with team oversight, requiring someone who can guide staff, keep workflows on track, and maintain quality in a fast-paced environment. The ideal candidate brings strong leadership, sound judgment, and the ability to balance operational priorities while supporting consistent service and accurate claim handling.

• Responsibilities:

• • Lead the shift by assigning work, answering procedural questions, and reinforcing established processing guidelines.

• • Oversee daily production flow to help ensure claims-related tasks are completed accurately, on time, and in alignment with team priorities.

• • Track attendance, output, accuracy, and overall completion of assigned work, addressing issues as they arise.

• • Support the onboarding of contract staff and provide ongoing coaching to strengthen process understanding and performance.

• • Recognize situations that fall outside standard procedures and elevate unresolved matters through the appropriate channels.

• • Share important updates with the team regarding workflow expectations, operational priorities, and recurring processing concerns.

• • Record notable issues related to staffing, systems, quality, or production flow to support follow-up and resolution.

• • Perform core claims processing duties, including incoming document handling, sorting, data entry, claim review, validation, issue resolution, and final processing.

• • Assist team members with more complex claims while promoting accurate decisions based on documented requirements and available information.

• • Contribute to quality review efforts by identifying errors, providing corrective guidance, and maintaining strong personal productivity while supervising the shift.

• 3+ years of relevant experience in team leadership experience in a retail or service/output based industry is desired.

• • Demonstrated ability to lead staff, provide clear direction, answer process-related questions, and escalate issues appropriately.

• • Strong communication, organizational, and problem-solving skills with the ability to manage competing priorities effectively.

• • High level of accuracy in data entry and general computer use, with close attention to detail in repetitive processing tasks.

• • Ability to work successfully in a deadline-driven setting where quality, productivity, and turnaround times are closely monitored.

• • High school diploma or equivalent required.

• • Previous experience in a supervisor, team lead, shift lead, trainer, or workflow coordination role is preferred.

• • Familiarity with claims processing or document review, banking operations, legal support or records managementis preferred.

• TalentMatch®

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• Mendota Heights, MN

• onsite

• Temporary / Contract

• 26 - 26 USD / Hourly