Claims Officer, NAS Cyber Claims

Description

• In today's rapidly evolving cyber landscape, our insureds face increasingly complex threats from ransomware and business email compromise to large‑scale data breaches. Liberty Mutual has an immediate opening for a Claims Officer, NAS Cyber Claims position.

• As a Cyber Claim Officer, you will manage high‑exposure, often time‑sensitive matters, working closely with breach coaches, forensic investigators, underwriters, actuaries and cybersecurity experts. You will play a critical role in helping organizations respond to emergent cyber incidents and privacy, media and technology errors & omissions litigation, ensuring a confident and coordinated response, and shaping best practices in our cyber claims strategy. This is a high‑impact opportunity for someone who thrives on novel issues, technical complexity, fast‑moving incidents, and collaborative problem‑solving.

• Responsibilities

• Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition.

• Utilizes CMS to document claims and to diary future events or follow-up.

• Within prescribed settlement authority, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy.

• Makes recommendations to set reserves at appropriate level for claims outside of authority level.

• Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting.

• Manages the litigation process through the retention of counsel.

• Adheres to the line of business litigation guidelines to include budget, bill review and payment.

• Pro-actively manages the case resolution process.

• Actively participates in mediations and arbitrations, as well as negotiation discussions within limit of settlement authority.

• Participates in the claims audit process.

• Provides claims marketing services by meeting with brokers, risk managers and reinsurers.

• As required, maintains insurance adjuster licenses.

• Additional Cyber‑Specific

Responsibilities

• Added:

• Coordinates incident response activities with breach coaches, forensic firms, crisis‑communications teams, and cybersecurity vendors during active cyber events.

• Evaluates forensic findings (e.g., Digital Forensics and Incident Response (DFIR), Forensic Accounting) and integrates conclusions into coverage and liability decisions.

• Advises insureds on recovery strategies, including business interruption documentation, data restoration processes, and post‑incident cyber‑hygiene improvements.

• Engages in thought leadership such as panel presentations, white papers, conference attendance, etc.

• You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Westborough, MA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Chandler, AZ; Las Vegas, NV; Plano, TX; or Suwanee, GA. Please note this policy is subject to change

Qualifications

• Bachelors' and/or advanced degree

• 10 + years claims experience, with at least 5 years within a technical specialty. Advanced Cyber Claims experience preferred.

• Highly advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge

• Functional knowledge of law and insurance regulations in various jurisdictions

• Demonstrated superior verbal and written communications skills

• Highest level of advanced analytical, decision making and negotiation skills

• Employees may apply for a new role after completing 12 months of employment in their current position.

• Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.

Travel

10%