About this role
About the Role Zurich Poland is seeking a Claims Handler for Commercial Insurance (Mid to Expert level) to drive excellence in claims management for commercial lines in Poland. Based in Warsaw, you will handle, analyze, and settle claims across Property, Liability, and related lines while upholding Zurich’s service standards and regulatory requirements. What You'll Do
- Handle, analyze and resolve claims for commercial business (Property, Liability, and related lines) independently and in line with Zurich’s service standards
- Review policy coverage, gather facts, assess losses, and negotiate settlements with customers, brokers, and other partners
- Ensure accurate, timely claims handling, balancing customer focus with adherence to legal and regulatory requirements
- Collaborate with Underwriting, Risk Engineering, and Legal to resolve complex cases and identify process improvements
- Support digitalization and continuous development of claims processes
- Act as a point of escalation for particularly complex or high-value claims (for Senior/Expert level)
- Contribute to sharing knowledge and best practices within the Claims team What We're Looking For
- 5+ years (mid-level) or 8+ years (expert level) claims handling experience in commercial, industrial, or corporate insurance
- Solid understanding of Polish insurance law, policy wordings, and the regulatory environment
- Experience managing complex or high-value claims with a customer- and solutions-oriented approach
- Degree in Law, Insurance, Business, or related discipline; professional insurance qualifications are a plus
- Analytical, decisive, and able to manage multiple stakeholders under time pressure
- Excellent communication and negotiation skills
- Strong team player with proactive, reliable, and collaborative work style
- Fluent in Polish and English (spoken and written); German language skills are an advantage Nice to Have
- German language skills are an advantage
- Professional insurance qualifications are a plus Compensation & Benefits
- Private medical care
- Life Insurance
- Hybrid work opportunities
- Flexible working time
- Integration events
- No dress code
- Annual Bonus
- Competitive Salary
- Learning & Development Programs
- Friendly and collaborative working atmosphere