About this role
Job title: Claims Consultant
About the Role As a Claims Consultant within our Retail Life business, you will be responsible for assessing and managing a portfolio of Retail Income Protection claims, with fairness, empathy, and professionalism. Your work will contribute to timely, accurate decisions that help deliver certainty to customers when they need it most. You will also have the opportunity to expand your skills in other areas of Life Insurance claims such as TPD, Trauma, and Terminal Illness.
What You'll Do
- Manage the end-to-end claims process with a proactive and customer-focused approach.
- Analyse medical, financial, and policy information to make fair and timely claim decisions.
- Communicate clearly with customers and stakeholders to keep them informed throughout the process.
- Build positive relationships with internal teams and external providers to support better claim outcomes.
- Prepare accurate documentation and maintain high-quality file management.
- Identify opportunities to improve claims processes and support continuous enhancement.
- Uplift the capabilities of our claims administrators by developing their knowledge and skills across the claims management process.
What We're Looking For
- Empathy, sound judgment, and a calm, organised approach to complex situations.
- Collaborative mindset, clear communication, and a focus on delivering a genuine human experience to customers and stakeholders.
- Experience with end-to-end assessment of retail income protection claims.
- A background in workers’ compensation or injury management is also relevant.
- Understanding of life insurance policies and products.
Compensation & Benefits
- 5 weeks of annual leave, with a focus on wellbeing and work-life balance.