Claims Automotive Team Manager - Communications

Claims Automotive Team Manager - Communications

This position leads large-scale communication programs to ensure employees understand the vision, mission, strategies, and policies of ACE claims. Responsible for the development and management of the corporate intranet pages. Creates strategic plans, previews and approves bulletins, newsletters, and publications. Creates communication strategies that lead to an effective connection between senior leadership, mission, values, and the larger claims audience.

Job Duties:

•Leads the communication of news and information to employees and multiple stakeholders (HR, program and project leaders, managers, etc.) to create communication programs and interactive experiences by using a variety of channels (intranet, video, blogs, print media, etc.).

•Use various analytics and program metrics to evaluate the impact of strategy and liaise with the Employee Engagement team on driving impactful cultural and behavior changes, promoting inclusion, and increasing employee engagement and connection to mission.

•Builds metrics into programs to gather insights to continuously improve the employee communications experience

•Engages with leaders and employees regularly to understand their perspectives to enhance our culture. Presents results and recommendations to Staff Officers.

To Be Successful in this role, you should have:

•Four-year college degree in an appropriate area such as Communications, English, Public Relations, or equivalent combination of education and work experience required.

•Three or more years’ experience in HR and/or in a related business unit at ACE or another large company.

•Five or more years prior experience in areas such as preparation and publication of employee newsletters, brochures, employee handbooks, intranet content, video creation and editing, annual benefits open enrollment materials, new-employee benefits handbooks, and related benefit and compensation communications.

•Advanced written and verbal communication skills.

•Organizational and time management skills required.

•Demonstrated project management capabilities and multi-task skills.

•Self-discipline, with the ability to multi-task, schedule, organize, monitor, and administer various projects at the same time to meet production schedules with tight deadlines.

•Manage and prioritize video requests, coordinate video productions, direct, film, and edit video deliverables quality and precision.

•A tendency to think outside the box and be creative.

•Strategic thinking with strong analytical, planning, and organizational skills.

•Attention to detail to proof materials for quality assurance.

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

The starting pay range for this position is:

$92,600.00 - $123,600.00Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:

• Health coverage for medical, dental, vision

• 401(K) saving plans with company match AND Pension

• Tuition assistance

• Floating holidays and PTO for community volunteer programs

• Paid parental leave

• Wellness programs

• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).