About this role
About the Role Join our team as a Property Field Inspection Claim Specialist and showcase your expertise handling accident and weather-related claims for homeowners, commercial properties, and large losses. State Farm is on the cutting edge with technology to support claim staff, balancing human judgment with digital tools to strengthen connections with policyholders. You’ll be the first point of contact to meet with insureds, explain coverage, estimate damages, and help them through the claims process while providing remarkable service. What You'll Do
- Conduct on-site inspections and assessments of property damages for both residential and commercial claims
- Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
- May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
- Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
- Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
- Investigate and adjust both personal and commercial property claims with exposures up to $500,000
- Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
- Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines
- Work from a remote-field setup in Colorado with a defined ZIP-code territory (zip codes listed below) and occasional travel to assist in other territories What We're Looking For
- Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
- Strong knowledge of property insurance policies, coverage and claim handling practices
- Knowledge of both residential and commercial building construction
- Familiarity with local regulations and compliance requirements in your assigned territory
- Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
- Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
- Proven ability to assess damages, estimate repair costs, and negotiate settlements
- Detail-oriented with strong organizational and analytical skills
- Proficient in using claims management software and other relevant tools
- Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
- May be required to complete Rope and Harness Safety Training
- A valid driver's license is required Nice to Have
- Bachelor's Degree in a related field or equivalent work experience
- Experience in handling complex or high-value claims
- Construction background
- Water mitigation inspection experience
- Xactimate, XactContents