Cisco Unified Communications Engineer

Cisco Unified Communications Engineer

Location: Charlotte, North Carolina (On-site)

Role Overview

This position is for an engineer within the Enterprise Voice, Video, Meeting Space and Events Engineering Team. The role involves responsibility for employee collaboration applications and services used globally. The ideal candidate will manage engineering deliverables, product lifecycles, feature enhancements, and risk, problem, and change management for assigned applications.

Key Responsibilities

• Engineer and support Cisco Unified Communications platforms including CUCM, Unity Connection, and SIP infrastructure.

• Design, implement, and maintain global dial plans and voice routing policies.

• Develop and maintain automation solutions for voice provisioning, inventory management, compliance reporting, and operational workflows.

• Lead platform lifecycle activities including upgrades, migrations, patching, and technology refresh initiatives.

• Partner with network, security, infrastructure, and collaboration teams to deliver integrated solutions.

• Drive problem management efforts and perform root cause analysis for complex voice service issues.

• Participate in architecture reviews and strategic voice transformation initiatives.

• Create and maintain engineering documentation, standards, automation frameworks, and operational runbooks.

• Implement monitoring, alerting, and reporting solutions to improve service availability and performance.

• Support enterprise voice integrations with various providers and platforms.

• Required Qualifications

• Experience: 10+ years of experience supporting Cisco Unified Communications environments. Experience administering large-scale enterprise voice environments is required, along with hands-on experience with voice troubleshooting, call routing, dial plans, and SIP call flows.

• Technical Skills

• Strong experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, SIP, and VoIP technologies. A strong understanding of SIP, H.323, MGCP, CUBE, voice gateways, and Session Border Controllers is necessary. Working knowledge of Linux and Windows server environments and experience with REST APIs are also required.

• Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.

• Experience with Python, PowerShell, Ansible, or other automation technologies.

• Experience leveraging Cisco AXL APIs, RIS APIs, Serviceability APIs, and SOAP/REST interfaces.

• Experience developing automation workflows for user provisioning, phone deployments, compliance reporting, inventory reconciliation, and license management.

• Experience with Microsoft Teams Phone and Direct Routing.

• Experience with Cisco Webex Calling or Webex Suite.

• Experience with cloud-based collaboration technologies.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.