Chief Operations Officer

Chief Operations Officer

• Job Type Full Time
• Qualification MBA/MSc/MA
• Experience 10 years
• Location Nairobi
• Job Field Strategic and Top Management

Job Purpose

• The role provides operational leadership and ensures the effective delivery of high-quality, patient-centered healthcare services. Operating within the policy framework set by the Board and in collaboration with the CEO, the COO oversees all administrative, clinical support, and operational functions of the hospital, driving operational excellence, regulatory compliance, prudent resource utilization, and financial sustainability.

Key Responsibilities

• Operational Leadership and Service Delivery

• Provide overarching leadership for all non-clinical operations, ensuring seamless coordination between operational functions.

• Translate hospital strategy into actionable departmental plans with clear priorities and measurable targets.

• Monitor departmental performance through structured reviews, dashboards, and KPIs, ensuring timely interventions to address gaps.

• Financial Operations, Cost Control, and Procurement

• Oversee financial operations, ensuring prudent budgeting, cost control, and compliance with financial policies.

• Maintain transparent procurement processes, optimize inventory, and prevent stock-outs.

• Identify cost-saving opportunities without compromising the quality of patient care.

• Facilities, Infrastructure, and Technology

• Maintain safe, functional, and patient-friendly infrastructure that complies with safety and accessibility standards.

• Ensure reliable hospital information systems, cybersecurity, and digital transformation initiatives.

• Drive modernization projects that enhance operational efficiency and patient experience.

• Human Resources and Organizational Culture

• Provide strategic oversight of recruitment, retention, and workforce planning in line with hospital values and service needs.

• Champion staff development, performance management, and a high-performance culture.

• Lead the recruitment and retention of senior management and key staff.

• Marketing, Communication, and Business Development

• Guide strategies that strengthen the hospital's brand, attract clientele, and expand service lines.

• Ensure communication reflects the hospital's mission and values in all external engagements.

• Compliance, Risk, and Institutional Reporting

• Ensure all departments comply with healthcare regulations, accreditation standards, and internal policies.

• Oversee risk management, ensuring proactive mitigation of operational, financial, and reputational risks.

• Provide comprehensive operational reports to the CEO on performance trends, risk status, and improvement plans.

• Spiritual Leadership and Institutional Culture

• Provide visionary spiritual leadership that upholds and models the hospital's Christian values.

• Promote spiritual well-being among staff, patients, and the community.

• Qualifications & Experience

• A master's degree in business administration (MBA) or any other related field from a recognized institution.

• Must be a member of a relevant professional body in good standing.

• A minimum of ten (10) years of progressive leadership experience, with five (5) years in a senior management position in a hospital.

• Prior experience in a mission hospital is highly desirable.

• Technical and Behavioral Skills

• Proven expertise in hospital operations management, including patient flow optimization, clinical support services, and non-clinical functions.

• Strong financial management capabilities, with a clear understanding of healthcare financing models.

• In-depth knowledge of Kenyan healthcare regulations, accreditation standards, and compliance frameworks.

• Advanced skills in procurement and supply chain management.

• Strong project management and stakeholder engagement skills.

• An innovative mindset with a commitment to continuous improvement.

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