Chief Operating Officer

Chief Operating Officer

Summit Recruitment & Search Africa

Our client is one of Kenya’s leading specialised ophthalmology centres, delivering subspecialty eye care across Retina, Glaucoma, Anterior Segment, and Paediatric Ophthalmology through its Nairobi headquarters and regional branch network. They are seeking to recruit a Chief Operating Officer to play a key leadership role in driving operational excellence, supporting strategic expansion, and strengthening organisational performance during this exciting phase of growth.

The ideal candidate must be agile, with great leadership skills and use data to make decisions.

Key responsibilities

• Lead the design, standardisation, and implementation of operational systems and processes across all hospital functions to ensure efficiency and consistency.

• Develop and oversee performance dashboards and reporting frameworks that provide leadership with accurate, actionable data to support decision-making.

• Drive revenue growth and patient volume by improving service utilisation, patient conversion rates, and overall operational performance.

• Coordinate cross-functional collaboration to ensure seamless patient flow, service delivery, and alignment between clinical and support teams.

• Ensure operational consistency, performance alignment, and best practice implementation across multiple branches and locations.

• Oversee marketing, sales, institutional partnerships, and the operational rollout of new service lines to support business growth and expansion.

• Key Qualifications

• Minimum of 10–15 years’ experience in senior leadership roles within complex service-driven organisations, with a proven ability to lead large, multi-functional teams.

• Demonstrated success in implementing operational systems, driving performance management initiatives, and improving organisational efficiency.

• Strong commercial and operational acumen, with the ability to deliver measurable results in environments where operations, people, and data intersect.

• MBA, MHA, or other relevant postgraduate qualification preferred.

• A collaborative and data-driven leadership style, with excellent communication skills and the ability to engage effectively across executive, clinical, and administrative teams.

• High ethical standards and strong values alignment, with the ability to thrive in a purpose-driven, mission-oriented organisation focused on service excellence and community impact.

• Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

• We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

• Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

• Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement