Chief Operating Officer (COO) – Production & Operations

Chief Operating Officer (COO) – Production & Operations

Midtown Home Improvements | St. Louis, MO

Compensation: $150,000 Base Salary + 1% of Company Net Profit Employment: Full-Time | Executive Leadership Travel: Approximately 40%

About the Opportunity

Midtown Home Improvements is seeking an experienced Chief Operating Officer to lead production operations across our growing multi-market residential remodeling company.

At Midtown, our commitment is simple:

What we sell, we deliver.

The COO will oversee the customer journey from the completed sale through installation, project completion, quality, and service. Working alongside our General Managers and Production leadership, this executive will drive operational excellence, protect gross margins, improve efficiency, and build a scalable production organization.

We are looking for a hands-on leader who understands residential remodeling, develops strong teams, and uses technology and automation to simplify operations and eliminate unnecessary work.

Key Responsibilities

• Lead production operations across multiple markets.
• Oversee installation performance, scheduling, capacity, and project completion.
• Protect and improve production gross margins.
• Develop and hold Production leaders accountable for performance.
• Improve customer satisfaction, installation quality, and service outcomes.
• Identify operational inefficiencies and eliminate redundant processes.
• Implement technology, AI, and automation to improve productivity and scalability.
• Establish consistent production standards and measurable performance expectations across all markets.
• Partner with General Managers and executive leadership to support profitable growth.

Qualifications

• Proven senior leadership experience in residential remodeling, home improvement, construction, or installation-driven home services.

• Experience overseeing multi-location production or field operations.

• Strong understanding of installation crews, subcontractors, scheduling, and project management.

• Demonstrated success improving operational efficiency, gross margins, and customer satisfaction.

• Ability to develop leaders, drive accountability, and manage organizational change.

• Experience implementing process improvements and technology solutions.

• Strong financial and analytical skills.

• Experience with EOS or a similar operating system preferred.

• What We're Looking For

• We want a leader who can think strategically while remaining connected to daily operations.

• Someone who challenges inefficient processes, develops strong managers, understands the financial impact of operational decisions, and knows how to scale a production organization without sacrificing quality or the customer experience.

• Compensation & Travel

• $150,000 annual base salary

• Annual incentive equal to 1% of company net profit, subject to the executive incentive plan

• Company benefits

• Company-paid business travel

• Approximately 40% travel to Midtown's operating markets

• Join Midtown

• This is an opportunity to help shape the future of a growing residential remodeling company by strengthening production leadership, improving operational performance, and building a more efficient, scalable organization.

• What we sell, we deliver.