Chief Operating Officer (COO)

Job title: Chief Operating Officer (COO)

About the Role Costa Shoreside seeks a Chief Operating Officer to lead global operations and commercial delivery across its diverse markets and guest segments. The role oversees end-to-end guest experience, brand positioning, and multi-channel go-to-market across B2B and B2C channels, while aligning IT, finance, HR, procurement, legal, and risk functions to drive sustainable growth.

What You'll Do

• Lead global sales operations across markets with a focus on B2B trade channels and B2C Direct Sales/eCommerce.
• Define and promote the brand's identity and positioning across above-the-line and below-the-line channels.
• Design and manage the guest experience onboard and ashore, including cruise itineraries and associated transportation services.
• Develop pricing strategies, analyze data, and drive onboard revenue through tailored product offerings.
• Empower the business with smart technology solutions and ensure IT governance for guests and crew.
• Enhance human capital, culture, and the employee lifecycle both onshore and onboard.
• Oversee procurement and logistics, ensuring strategic sourcing and operational continuity.
• Ensure legal and regulatory compliance and handle contractual matters.
• Manage the financial business strategy, including budgeting, accounting, treasury, investments, taxation, and corporate matters.
• Manage enterprise risk assurance, internal audits, and compliance.
• Drive end-to-end go-to-market execution, sales capability and training, optimize processes, and advance B2B and B2E platforms.

What We're Looking For

• Proven leadership of global operations across multi-market environments with cross-functional accountability.
• Strategic, data-driven thinker capable of defining pricing, revenue drivers, and market positioning.
• Strong background in guest experience, itineraries, and hospitality operations; experience with B2B/B2C channels.
• Experience implementing technology solutions and IT governance across departments; emphasis on security and efficiency.
• Expertise in human capital, corporate culture, and employee well-being programs.
• Procurement, logistics, supplier management, and operational continuity.
• Legal and regulatory compliance experience; ability to support contractual matters.
• Financial management across budgeting, accounting, treasury, investments, taxation, and corporate governance.
• Risk management and internal audit discipline; enterprise risk assurance.
• Ability to lead and collaborate across functions to deliver compelling commercial performance.

Nice to Have

• Experience in cruise, travel, or hospitality industries with guest-centric operations.
• Familiarity with eCommerce and Direct-to-Consumer platforms.
• Global multi-market exposure and cross-border leadership.

Compensation & Benefits

• Salary range and benefits are not disclosed in the posting.