Chief Operating Officer (COO)

Section: Overview A freight and logistics company is seeking an experienced Chief Operating Officer (COO) to oversee day-to-day operations, drive commercial performance, and work closely with the CEO to achieve business growth and profitability.

Key Responsibilities

• Oversee operations, service delivery, and commercial execution across Nigeria, with oversight of regional touchpoints in Ghana, Kenya, South Africa, Dubai, and the USA.
• Manage the end-to-end shipment lifecycle, ensuring effective coordination across Sales, Commercial, Service Delivery, and Finance.
• Manage key customers, carriers, and business partners while driving revenue growth, customer retention, and service excellence.
• Work with the CEO to improve profitability, manage costs, and strengthen overall business performance.
• Develop and implement SOPs, improve operational processes, and lead the development of the operations team.

Requirements

• Bachelor’s degree in Business Administration, Operations, Supply Chain, Logistics, Engineering, Finance, or a related field. An MBA is an added advantage.
• Minimum of 10 years’ relevant experience, including senior operational leadership and P&L management.
• Proven track record of improving underperforming operations and delivering measurable business results.
• Experience in logistics, freight forwarding, supply chain, or a similar operations-intensive industry.
• Strong leadership, decision-making, negotiation, and problem-solving skills, with the ability to manage pressure and lead organisational change effectively.
• Experience in cross-border logistics across Africa, knowledge of Nigeria’s freight and port ecosystem, and exposure to ERP or operational technology implementation will be an added advantage.

Benefits

• Not explicitly stated in the posting.