Chief Concierge (Saudi National)

Chief Concierge (Saudi National)

Full-Time

Location: Anwar Al Madinah Mövenpick Hotel, Madinah, Saudi Arabia External Reference: REF119223Q

Job Description

Primary Responsibilities

• Concierge Operation
• Assist guests with all inquiries, both hotel and non-hotel related
• Attend shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards
• Consult Log Book for information/requests left by outgoing shift
• Manage guests’ mails, messages, courier services and parcel postage as requested by guests
• Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

• Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

Qualifications

• Knowledge and Experience

• Diploma in Tourism / Hospitality Management

• Minimum 1 year of relevant experience

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

• Additional Information

• Role Benefits & Perks

• Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.

• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.

• Continuous learning and investment into your capability, including Accor’s Revenue Management Academy certification.

• Work with sector-leading IDeaS revenue management platform.

• Additional Information

This role requires:

• Fluency in English and Arabic

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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