About this role
Overview
To grow community by supervising and ensuring all Chicken Kitchen hosts provide personal guest interactions that build genuine relationships with guests and result in a brand-aligned experience while maintaining operations standards.
Responsibilities
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- Ensure our guests receive polite, friendly service from all chicken kitchen staff.
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- To personally demonstrate superior guest service at all times.
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- Achieve sales, shrink and profit goals for the chicken kitchen.
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- Maintain desired level of inventory and supplies.
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- Operate the department according to strict merchandising and operational standards.
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- Ensure the quality of product for sale meets Lowes Foods standards.
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- Maintain sanitation and safety throughout the department according to Lowes Foods standards.
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- Provide guidance, orientation, training and feedback to ensure chicken kitchen staff achieve satisfactory performance standards.
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- Perform product preparation, receiving, ordering, stocking and guest service as necessary to achieve standards.
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- Maintain department’s labor budget and scheduling standards.
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- Perform all other duties as assigned by management.
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- Perform PA announcements.
Qualifications
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- Friendly, outgoing personality.
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- Must be able to actively engage guests. Willingness to have fun with our guests.
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- Ability to work well with others.
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- Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
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- Ability to read and understand information and direction.
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- Knowledge of deli as well as chicken kitchen operations.
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- Ability to supervise people including training and development.
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- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
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- Effective communication, guest service and selling skills.
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- Must be at least 18 years old.
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- Ability to bend, kneel and stand for extended periods of time.
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- Ability to effectively communicate with, and take direction from supervision.
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- Ability to work well with computers.