About this role
Company Description
Sutherland is pioneering Customer
Experience
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Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
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Ready for your next career move? Join Sutherland in Varna! 🇷🇴🇬🇧
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We’re looking for a Chat Support Specialist with Romanian and English to join our team in Varna. If you enjoy helping people, communicating online, and working in a dynamic environment, this could be your next opportunity.
Job Description
What you’ll do
- Support customers mainly via chat and email
- Provide clear, professional, and timely solutions
- Document customer interactions in the CRM system
- Follow established procedures and quality standards
- Escalate more complex cases to the relevant teams
- Work with multiple systems and platforms simultaneously
Qualifications
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What we’re looking for
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Romanian – C2 / native level
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English – B2
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Excellent written and verbal communication skills
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Good computer literacy and attention to detail
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Ability to multitask and follow processes accurately
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Previous customer support experience is an advantage
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Willingness to work on shifts
Additional Information
What we offer
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€1,483 gross monthly base salary
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Up to €113 gross monthly performance bonus
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Up to €51 gross weekly CSAT bonus
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Up to €15 gross daily CSAT bonus
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€62 monthly food vouchers
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€500 welcome bonus
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Permanent employment contract
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€1,000 relocation bonus if you relocate to Varna from another location
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21 days of temporary hotel accommodation in Varna
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Additional health and life insurance
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Transportation allowance
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21 days paid annual leave
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Professional training and development opportunities
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Internal career growth and promotion opportunities
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Modern Varna office with comfortable relaxation areas Working schedule
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8-hour shifts, 5 days per week
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Project operating hours: 08:00–23:00, Monday–Sunday
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Please note that the project may move to a 24/7 schedule in the future Location: Varna, Bulgaria – office-based
Start date: 16 November 2026
Moving to Varna?
If you're currently living outside Varna, we can support your relocation with €1,000 international relocation bonus + 21 days of temporary hotel accommodation.
Ready to take the next step? Apply now and become part of Sutherland Bulgaria!