About this role
About the Role Holafly is seeking a Chat Sales Representative to turn inbound chats into purchases by acting as a trusted advisor for global travellers. In a metrics-driven, remote role, you will drive revenue and improve the first impression of the brand through clear, empathetic conversations.
What You'll Do
- Drive revenue growth by converting inbound live chat interactions into final sales.
- Maximise customer value through upselling, cross-selling, and tailored product recommendations.
- Optimise the buying journey by handling objections and removing friction in real-time.
- Maintain exceptional response times while managing multiple conversations simultaneously without sacrificing quality.
- Deliver top-tier CSAT by providing accurate, friendly, and solution-oriented support.
- Apply performance insights from coaching and KPIs to continuously boost operational efficiency.
What We're Looking For
- Strong written communication skills with clarity, empathy, and professional persuasion.
- Sales-oriented mindset focused on identifying customer needs and closing opportunities.
- Multitasking capability to manage high-volume live chats efficiently in a fast-paced environment.
- Goal-driven attitude comfortable working with monthly targets, performance metrics, and rapid changes.
Nice to Have
- Experience in e-commerce, live chat sales, customer support, or the travel industry.
- Familiarity with CRM platforms, chat tools, shortcuts, and discount workflows.
- Experience with subscription models or multi-language customer engagement.
Compensation & Benefits
- Competitive performance incentives tied directly to your sales success and conversion goals.
- Growth & development path through continuous coaching, training, and international exposure.
- Healthy work-life balance within a supportive, diverse, and results-driven global team.