About this role
Job Responsibilities:
- Respond to customer queries in a timely and accurate way, via email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales or Marketing teams
- Assist in training junior Customer Support Representatives
Job Requirements
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Experience as a Customer Support Specialist or similar CS role
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Experience using help desk software and remote support tools
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Understanding of how CRM systems work
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Excellent communication and problem-solving skills
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Multi-tasking abilities
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Patience when handling tough cases
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Familiarity with our industry is a plus
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*Location: Lahore