About this role
Chargeback Analyst
Major Areas of Accountability
- Process incoming US and Canadian sales data submissions (chargebacks/tracings) based on frequency of distributor submission schedule, process resubmissions, and perform root cause analysis to resolve issues and discrepancies in a timely manner.
- Develop and maintain ongoing partner relationships with distributors and sales leaders to resolve any ongoing issues and proactively mitigate future issues.
- Maintain monthly metrics on submissions from distributors and proactively manage submission deadlines
- Maintain monthly reports to distributors regarding the status of requested chargebacks; customize reports to meet stakeholder needs
- Research and resolve complex issues with distributors surrounding the chargeback process; work through ambiguity to collect facts from multiple departments and make financial determinations on payments that can have serious financial impacts.