About this role
About the Role Chargé d'affaires is responsible for developing commercial activity for their client portfolio within a solution perimeter, generating orders and profitable revenue to grow market share, and driving technical activity in service centers by leading the implementation of complex solutions. What You'll Do
- Prepare weekly visits considering the requests of other stakeholders and relay client information to operational teams via visit reports.
- Track and follow up the portfolio of offers/opportunities with the client manager and service center manager; maintain the commercial planning (C4C).
- Prepare quotes (internal costing) and bids for client consultations under their responsibility (typically complex assignments).
- Coordinate with the operational team on complex dossiers in workshop and/or on site; discuss workload planning at weekly meetings with the preparation team and the Service Center Manager; ensure client communication, project progression or pause, PDP (N2), and site follow-up.
- Monitor the installed base to proactively identify potential client needs; conduct audits of varying complexity depending on training level.
- Maintain the client portfolio by proactively seeking high value equipment and recording data in the CRM.
- Establish monthly reporting: 3-month COI forecast, monthly results, focus actions, and upcoming client projects. What We're Looking For
- Bac +2 with at least 5 years of experience in industry.
- Knowledge of national and international norms/regulations, codes and references related to the role.
- Deep knowledge of the products and processes of KSB service centers, as well as those of clients.
- Knowledge of the technical characteristics of rotating machines, mounting rules and procedures, ISO standards, and related technologies (electromechanics, automation, hydraulics).
- Mastery of computer tools: Office, SAV2000, C4C, SAP.
- Knowledge of management concepts (costs, profitability, deadlines).
- Ability to conduct audits of pumping systems and installed bases using tools provided by KSB.
- Ability to manage a portfolio and proactively identify client needs.
- Strong communication and coordination skills to liaise with clients and internal teams.