Change Manager

Job title: Change Manager

About the Role We're hiring a Change Manager to join Wiley's Delivery and Change Excellence function, reporting to the Director of Change Management. This is a hands-on role. You won't be leading a team. You will be working directly on the programs that matter most to Wiley, partnering with senior sponsors, project leads and colleagues across the business to support successful adoption of change.

What You'll Do

• Lead change management on large transformation programs, working directly with project and/or program teams to identify and address the people impacts of change.
• Build a clear picture of who is affected by a change, how, and what they will need to be ready for go-live.
• Partner with senior sponsors to help them focus on the sponsorship activities that make the biggest difference.
• Develop practical change plans that can adapt to evolving needs and changing circumstances.
• Adapt your approach as business priorities, stakeholder needs and program requirements evolve.
• Assess whether new ways of working are being adopted in practice, rather than relying solely on training completion metrics.
• Use qualitative and quantitative measures to demonstrate adoption, progress, impact and value.
• Communicate clearly and succinctly at all levels. Communicate in a clear, straightforward way and make complex change understandable for different audiences.
• Work with leaders, managers and end users to deliver clear, timely and effective communication.
• Use AI tools appropriately to support change management activities and the people we support through change. AI is already part of how we work, and we expect the successful candidate to use it in ways that align with team practice.

What We're Looking For

• Around ten years of change management experience on programs affecting a large number of global stakeholders.
• A track record of delivering clear, measurable change outcomes.
• Able to describe specific situations, the actions you took and the outcomes achieved, rather than relying only on methodology or theory.
• Experience measuring change adoption beyond training completion.
• Be comfortable using AI as part of your day-to-day change management practice. We already use AI as part of our team’s working practices and are looking for someone who is comfortable doing the same.
• Strong written and verbal communication. Comfortable writing for all audiences, from end users to executive sponsors.
• Experience working closely with senior sponsors.

Nice to Have

• Prosci, APMG or equivalent change management certification.
• Experience of change management within a global, matrixed organization.
• Already using AI tools in your own change management practice, with practical examples of how they have improved the way you work.
• Experience of working alongside Program and Project Management, Learning, Operational Excellence and Portfolio Management Office functions.

Compensation & Benefits

• We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and a robust body of employee programming to foster community, learn, and grow. We strive to provide competitive compensation in addition to a comprehensive benefits package.
• The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting; exact salary will be set based on location and other factors.