Change Management Program Manager

Job Description

Change Management Program Manager

Location: Charlotte, North Carolina (Hybrid)

Role Overview

This position is responsible for planning and coordinating the execution of project and program deliverables requiring engagement across multiple teams. The role entails communicating work objectives, coordinating delivery, facilitating sync points, providing end-to-end visibility into deliverable health, and managing program risk and compliance standards. The selected candidate will ensure delivery meets expectations regarding functionality, quality, timelines, and cost.

Key Responsibilities

• Plan and execute communication strategies to ensure clear and consistent messaging throughout the change process.

• Conduct stakeholder analysis to understand the impact of changes and ensure effective engagement.

• Develop and implement training strategies to support the adoption of new technologies and processes.

• Conduct business analysis and engagement to gather requirements and identify opportunities for process improvement.

• Deliver compelling presentations to leadership and executives, effectively communicating the value proposition of proposed changes.

• Implement change management standards and procedures across the enterprise.

• Demonstrate experience conducting audit, risk, and governance activities.

• Create metrics and report on change management activities to provide visibility into progress.

• Manage and maintain testing-related documentation, including test plans and project plans.

• Provide guidance to mid-level and junior-level resources while assisting leads and managers with innovative ideas.

• Required Qualifications

• Education: University degree or equivalent professional work experience.

• Experience: Five or more years of change management or project management experience, including five or more years of experience supporting the banking domain. Three or more years of governance experience and two or more years of risk or audit experience are required.

• Technical

Skills

• Two or more years of experience utilizing Jira, Confluence, and Remedy. Strong proficiency in Microsoft Project and Microsoft Office applications, including advanced Excel experience with pivot tables, vlookups, and xlookups.

• Preferred Qualifications

• Experience working on projects using mature Software Development Life Cycle (SDLC) methodologies such as Agile, Waterfall, or Iterative models.

• Demonstrated understanding of QA processes, methodologies, and business acumen within a technical development organization.

• Experience with environment management and writing JQL queries within Jira.

• Prior experience working within a global organization utilizing onshore/offshore delivery models.

• Strong collaboration skills with a self-starter mindset and the ability to learn new systems quickly.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

• Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefi