CEx Program Management Manager, HSDC

CEx Program Management Manager, HSDC

Scope of Position:

• Provide strategic account management support to ensure we deliver on the strategy established by the Executive Account Director and Global Account Manager(s), fulfilling all customer expectations and achieving deep and ongoing customer access
• Partner closely with cross functional teams including Supply Chain, PLM, Manufacturing, Quality, Engineering and Finance. Coordinate all aspects of support for assigned customer(s) to mitigate risk and ensure stakeholder satisfaction.
• Manage and oversee daily operations and responsibilities of the CEx Program Specialists for assigned account.
• The role is customer facing and requires frequent engagement with various functions at the customer(s) level, as well as their partners.
• Bring a continuous improvement and data-driven mindset to the role, using analytics, automation, forecasting, supplier performance insights, and structured operating cadences to improve visibility, decision quality, and customer experience.
• The ideal candidate is a highly motivated individual who excels at monitoring projects and driving closure for all action items. This person should be energetic, enthusiastic, enjoy problem solving, and be extremely organized.

Day to Day Responsibilities:

• In this managerial role, you will provide program management support for one of our Hyperscale Data Center customers.
• Contract management support for Hyperscale Data Center customer(s).
• Program management includes account program team leader, customer facing commercial business review topics, customer/internal reporting, internal executive oversight, Blackbook planning, and long-range planning.
• Leverage strategic platforms, automation and digital capabilities to reduce effort and improve service to delight our customers.
• Support contract negotiations; track monthly progress against the existing contract to manage price break timing.
• Assume ownership on subset of orders/products/projects that require higher touch points than standard products.
• Manage and oversee the CEx Program Specialists’ daily operations and responsibilities. This includes ownership of onboarding and training new hires, people and career development, team effectiveness and cohesion, and performance management.
• Be a proven continuous improvement leader. Identify and initiate action plans, as well as implementing process improvements. Develop continuous improvement mindset within the team.

Required Skills and Education:

• 4-year degree & 10+ years of account or program management experience working with strategic accounts
• Experience engaging with diverse organization levels of experience (from entry level to experienced)
• Experience driving organization change (people, process, technology)
• A working knowledge of how to strategically and financially evaluate opportunities and corresponding ability to communicate recommendations
• Strong data mining and analytical skills required to build confidence in data communicated to leadership and with customers (SAP, SFDC, RESCUE, Power BI Data Visualization…)
• Presentation skills – executive level packaging and experience presenting to OCO and COC leadership
• Direct customer engagement experience - presenting, negotiating, and/or training on strategic platforms
• Proven ability to identify and lead improvement initiatives that deliver process efficiencies and deliver a best-in-class customer experience
• Knowledge of data center infrastructure, fiber optic cabling, deployment, or similar technical product environments.
• Experience with stocking strategies, forecasting, supplier scorecards, logistics, or international trade operations.
• Experience creating dashboards, workflows, reports, or models that improve visibility, accountability, cost, speed, quality, or reliability.

Desired Skills:

• Multiple experiences within Commercial, Supply Chain, Marketing, Operations, or PLM
• Relationship management
• Strong verbal and written communication skills
• Highly organized and motivated to learn
• Ability to lead numerous projects simultaneously
• Collaborative mindset while working with a cross-functional team

This position does not support immigration sponsorship.

The range for this position is $137,618.00 - $189,226.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and