Certified Pharmacy Technician - CARE

About the Role Certified Pharmacy Technician in our Patient Care Center of Excellence supports pharmacy services in a fast-paced, phone-based environment. This role combines office-based or remote work with collaboration across patients, doctors, and facilities to ensure high-quality patient care and smooth onboarding of new patients.

What You'll Do

• Provide exceptional customer service in a phone-based environment and perform high-volume data entry and processing of prescription information with speed and accuracy.
• Utilize drug knowledge to receive prescription authorizations, clarifications, or transfers from multiple pharmacy software systems.
• Perform claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks; conduct outbound calls to patients as needed.
• Manage current case queues to solve patient care issues and liaise between clinical pharmacists and other medical professionals on behalf of the patient.
• Partner with technicians and pharmacists to onboard new patients to ExactCare and maintain accurate, confidential patient records.
• Retrieve and verify prescription information via doctor calls; place welcome calls to newly onboarded patients and establish a trusted point of contact.
• Create, maintain, or update medication profiles through outbound calls; provide backup support during high call volumes.
• Answer patient questions over the phone and support a nationwide patient base in a fast-paced environment.
• Embody AnewHealth’s core values in all communications and interactions; perform other duties as assigned.

What We're Looking For

• Education: High school diploma or GED; active Pharmacy Technician Certification Board or National Healthcare Association certification and current certificate; pharmacy technician registration with state board.
• Experience: 18+ years old; prior experience in a pharmacy setting; comfortable working in an office-based or remote setting requiring sitting at a desk 90% of the time.
• Skills & Abilities: Proficiency with phone-based work; ability to work independently; strong computer/software skills to receive medication authorizations, clarifications and/or transfers; exceptional customer service; thorough drug knowledge; pharmacy billing knowledge; knowledge of prescription processing; clear written and verbal communication; strong prioritization and organization; confidentiality; critical thinking; adherence to state and federal regulations; willingness to commute to multiple sites within assigned territory if needed and willingness to work extended hours.
• Physical/Mental Demands: Administrative role requiring hearing, seeing, sitting, standing, talking, and walking; may require extended hours and travel to multiple sites.

Nice to Have

• (Not explicitly listed in the posting)

Compensation & Benefits

• (Not specified in the posting)