Certified Ophthalmic Assistant

Job title: Certified Ophthalmic Assistant

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Why This Role Matters As a Certified Ophthalmic Assistant, you'll play an important role in providing high-quality, patient-centered eye care. You'll work alongside ophthalmologists and other clinical professionals to perform diagnostic testing, prepare patients for examinations, assist with in-office procedures, and support daily clinic operations.

Your clinical knowledge and attention to detail will help ensure patients receive safe, efficient, and compassionate care while contributing to the overall success of the ophthalmology team.

What You'll Do

• Perform ophthalmic diagnostic testing, measurements, imaging, and assessments to prepare patients for examinations.

• Administer diagnostic eye drops in accordance with established protocols and clinician direction.

• Prepare for and assist with office-based procedures, including lasers, injections, cryotherapy, and oculoplastic procedures under the supervision of an ophthalmologist.

• Measure and document vital signs as needed for procedures and patient care.

• Maintain clean, organized, and well-stocked examination rooms and clinical areas.

• Clean, calibrate, and perform routine maintenance on ophthalmic equipment in accordance with manufacturer recommendations and infection prevention standards.

• Handle, store, and transport specimens, instruments, and medications in accordance with established safety and regulatory guidelines.

• Support daily clinic operations through administrative responsibilities, including patient call triage and in-basket management, as assigned.

• Provide coverage across ophthalmology services and practice locations as needed.

• Maintain compliance with organizational policies, regulatory requirements, accreditation standards, and applicable federal, state, and local regulations.

• Why You'll Love Working Here

• We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

• Medical, Dental, and Vision Insurance: Medical coverage begins on your first day of employment.

• Paid Time Off: 20 days of annual PTO, plus 10 paid holidays.

• Retirement

Benefits

• 403(b) retirement savings plan with hospital match, Cash Balance Retirement Pension Plan, and Tax-Sheltered Annuity options.
• Commuter
• Enjoy a 50% discount on MBTA passes.
• Childcare Resources: Access to childcare resources and emergency backup care.
• Employee Perks: Exclusive discounts on tickets and passes for museums, sporting events, ski resorts, and more.
• Professional Development: Annual CEU/CME reimbursement of up to $1,500 for full-time employees.

Qualifications

Education

• High School Diploma or equivalent required.

• Certification

• Certified Ophthalmic Assistant (COA) certification through the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required.

Experience

• Minimum of 6 months of experience in a supervised ophthalmology clinic required; OR

• Successful completion of an International Council of Accreditation (ICA) Assistant-level training program required.

• Knowledge, Skills, and Abilities

• Knowledge of ophthalmic terminology, ocular anatomy and physiology, common eye diseases and disorders, ophthalmic procedures, and ophthalmic medications.

• Strong interpersonal and customer service skills, with the ability to provide compassionate, patient-centered care.

• Ability to deliver care appropriate to patients' age, developmental level, and physical and emotional needs.

• Excellent verbal and written communication skills.

• Strong organizational skills, including the ability to prioritize responsibilities and adapt in a fast-paced, high-volume clinical environment.

• Ability to work independently and collaboratively as part of a multidisciplinary care team.

• Sound judgment and problem-solving skills within the scope of the role.

• Proficiency with electronic health records, computers, and Microsoft Office applications.

• Position Details

• Location: Massachusetts Eye and Ear – 243–245 Charles Street, Boston, MA

• Schedule: Full-time, 40 hours per week

• Shift: Day shift

• Work Setting: Onsite

• Remote Type

• Onsite

• Work Location

• 243-245 Charles Street

• Scheduled Weekly Hours

• 40

• Employee Type

• Regular

• Work Shift

• Day (United States of America)

• Pay Range

• $28.40 - $42.83/Hourly

• Grade

• 4

• At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

• 5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.