About this role
Center Manager
The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.
Reports to: Associate Director of Operations (ADO)
Direct Reports: All center positions except quality personnel
RESPONSIBILITIES
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Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
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Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
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Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
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Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
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Escalate quality concerns to the Associate Director of Operations.
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Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
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Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
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Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
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Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
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Manage local marketing and advertising activities to ensure understanding of promotional goals.
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Represent the center in the local community and with local partners, vendors, and media outlets.
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Safeguard the confidentiality of all employees, donor, and center information.
KEY DELIVERABLES:
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Reduce operational waste, losses, and variability by implementing lean practices.
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Enhance digital and operational capabilities aligned with CSL’s roadmap.
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Foster a world-class environment for employees, donors, and communities.
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Ensure safety through rigorous quality control, donor screening, and safety audits.
JOB SPECIFICATIONS:
Education
- Bachelor’s Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.
Experience
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Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.
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Additional Requirements
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Knowledge of industry regulations and compliance practices
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Proficiency in English (written and verbal)
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Physical and Mental Requirements
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Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.
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Standing and walking required up to 100% of the time.
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Occasional overnight travel (up to 10%).
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Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.
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LI-Onsite
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About CSL Plasma
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CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit.
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Our Benefits
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For more information on CSL Plasma benefits visit.
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You Belong at CSL
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At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
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To learn more visit
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Equal Opportunity Employer
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CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit.