CDI - Store Operations Manager Prague (W/M)

CDI - Store Operations Manager Prague (W/M)

Praha, Czech Republic

At a glance

Job Category Retail - Store Operations

Start date 09/01/2026

Years of Experience Minimum 6 years

Contract Type Unlimited contract

Job Schedule Full time

Locations

Geneve - Robert Céard

Store - Prag

Legal Employer HERMES (SUISSE) SA

Posting Date 10/20/2026, 03:00 AM

Details of the job

Purpose of the Position

The store operation manager is responsible for overseeing customer service, logistics, and administrative tasks to ensure the smooth operation of the store. Through their expertise, they play a key role in delivering high-quality customer experience in line with the company’s values.

Main Responsibilities

In strict compliance with Group procedures, their main responsibilities are as follows:

• 1- Management

• Oversee the back office to support retail operations by aligning with the sales strategy and continuously enhancing the customer experience

• Implement action plans to achieve store, subsidiary, or Group KPIs

• Develop and support warehouse and customer service staff through hands-on management, fostering a culture of feedback and continuous improvement.

• Handle the inventory and customer service responsibilities assigned to the manager (monitoring, reporting, etc.)

• Ensure business continuity under all circumstances (absences, training, etc.)

• 2 – Inventory and Stock Flow

• Manage merchandise procurement in line with the sales strategy

• Manage all internal and external goods flows by overseeing physical movements.

• Ensure that physical inventory levels always match those in the computer system

• Organize and adapt the management of local inventory based on seasonal demand.

• Organize annual and cyclical inventories: plan these inventories, ensure their preparation and smooth execution, trace items in case of discrepancies, and recommend corrective actions.

• 3- Customer Service

• Handle sales administration, remote customer interactions, and payment processing.

• Manage orders and customer reservations, and coordinate after-sales service in-store.

• Serve as the in-store point of contact for the CRM and the customer service center.

• 4- Business Monitoring and Administration

• Serve as the point of contact for cash register operations in the store: Set up the registers in the morning; verify and approve daily cash register closings. Prepare reports for the Finance Department.

• Train new employees on how to use the cash register and all related procedures. Ensure that the entire store team follows these procedures.

• Help manage the schedule,

• Manage general purchasing

• Oversee maintenance for the store

• Performance Criteria

• Achievement of objectives

• Effective communication with all employees

• Knowledge of and proper use of/compliance with store management information systems and procedures

• Individual contribution to the smooth operation of the store

• Meeting deadlines

• The candidate possesses

• A team oriented mindset

• A focus on results

• A commitment to quality

• Great adaptability and a cusrious mind

• Strong interpersonal skills

• A passion for retail and the in-store experience

• The ability to work independently

• The ability to work accurately and meticulously while easily switching between tasks

• Excellent command of Czech and English

• As a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure!

• About Hermès

• A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

• Apply now!

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