Casualty Claims Intake Representative I

About the Role Under general supervision, this role records and triages safety-related events for Casualty, Workers' Compensation, and Final Mile. It serves as the initial point of contact to gather and verify claim details, initiate appropriate actions, and ensure documentation in alignment with company policies and regulatory requirements. The position supports timely claim resolution, collaborates with internal and external stakeholders, and contributes to risk mitigation through early identification of claims' potential exposure. What You'll Do

• Field and process all incoming calls, email, and other notification methods related to safety events to create an accurate record of the event and assess initial financial exposure; maintain an organized workflow, coordinate initial claim assessments, and prioritize cases based on urgency and severity.
• Use independent knowledge to assess information, identify missing/incorrect/updated claim information, determine appropriate course of action, support timely mitigation of financial exposure, and ensure compliance with company policy and laws; actions include providing information to the claimant, retaining independent field adjusters, determining the need for and coordinating drug tests, and escalating complex issues to appropriate internal parties.
• Ensure accurate, timely, and complete documentation of safety events with attention to effects on business units' financial performance, the company's DOT safety rating, driver coaching, establishment of training programs, analysis of trends, and resolution or defense of litigated matters.
• Leverage strong verbal and written communication skills to coordinate with claimants, internal and external stakeholders, law enforcement and legal representatives; facilitate verification of claims by ensuring timely and accurate information exchange, resolving discrepancies, and advancing incident resolution.
• Identify events with potential exposure after a short investigative period and pursue early resolution of claims through established financial authority levels or escalation to senior team members for extension of increased authority with the goal of avoiding or reducing financial exposure from protracted claims and litigation.
• Actively provide continued investigative support to claims examiners.
• At the direction of counsel, actively begin the litigation preservation process through location and assessment of relevant materials.